Privacy Statement

Introduction

Arquebus Solutions Europe BV (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software, website, or services. It complies with Europe’s General Data Protection Regulation (GDPR) and The Act of 30 July 2018 on the protection of natural persons with regard to the processing of personal data ('the Act”).

If you have any questions or concerns about this policy, please contact us via our website’s contact form at www.arquebus.eu.

 

Data Controller Information

  • Name: Arquebus Solutions Europe BV

  • Address: 19a Leonardo da Vincilaan, Machelen, Vlaams Gewest, 1831, Belgium

  • Email: info@arquebus.eu

Information We Collect

We may collect the following categories of personal data:

  • Personal identification information: Name, email address, phone number, company name.

  • Technical data: IP address, browser type, device information, operating system, and usage statistics.

  • Transaction data: Payment details, billing information.

  • Communication data: Emails, support requests, or other messages you send to us.

 

How We Collect Data

We collect data in the following ways:

Directly from you: When you contact us, register, purchase, or use our services.

Automatically: When you use our software, website, or interact with our platform.

From third parties: Payment processors, marketing platforms, or partners.

 

Purposes of Processing

We use your data to:

  • Provide, operate, and maintain our software and services.

  • Process transactions and send invoices.

  • Respond to information requests and sales inquiries.

  • Respond to customer support requests.

  • Improve user experience and functionality.

  • Comply with legal and regulatory requirements.

     

Legal Bases for Processing

We process your data based on the following legal grounds:

  • Consent: When you explicitly consent to specific uses of your data.

  • Contractual necessity: To perform a contract or deliver a service you requested.

  • Legal obligation: To comply with legal or regulatory requirements.

  • Legitimate interests: To improve our services and protect our business.

 

Data Sharing and Disclosure

We do not sell your personal data. However, we may share your data with:

  • Service providers: Hosting, analytics, or payment providers.

  • Legal authorities: When required by law or to enforce our legal rights.

  • Affiliates and partners: Only with your consent.

All third-party providers are required to comply with GDPR and ensure your data is secure.

Data Retention

We retain your data only as long as necessary for the purposes outlined in this policy or as required by law. Once retention is no longer necessary, your data will be securely deleted or anonymized.

Your Rights

Under GDPR, you have the following rights:

  • Access: Request access to your personal data.

  • Correction: Request corrections to inaccurate or incomplete data.

  • Deletion: Request the deletion of your data (“right to be forgotten”).

  • Restriction: Restrict the processing of your data.

  • Data portability: Receive your data in a structured, commonly used format.

  • Objection: Object to data processing for legitimate interests or marketing purposes.

  • Withdraw consent: Withdraw consent at any time. 

To exercise these rights, contact us at: info@Arquebus.eu

 

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, or destruction. These measures include data encryption, secure servers, and regular security assessments. In the event of a data breach, we will contact the Belgian Data Protection Authority within 72 hours of the breach being identified. When a data breach has been identified that we believe risks compromising your rights and freedoms, we will get in contact with you directly using any provided contact details.

 

International Data Transfers

If we transfer your data outside the European Economic Area (EEA), we ensure it is protected through mechanisms like standard contractual clauses or adequacy decisions by the European Commission.[CL1] [AW2] 

 

Links to Other Websites

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them

Cookies

This Website may place and access certain Cookies on your computer. Arquebus Solutions Europe BV uses Cookies to improve your experience of using the Website and to improve our range of products and services.

Arquebus Solutions Europe BV has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

All Cookies used by this Website are used in accordance with current Belgian and EU Cookie Law.

Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Arquebus Solutions Europe BV to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

This Website may place the following types of Cookies:

Necessary 

Purpose – These are required to enable core site functionality and to remember user preferences and choices, such as language preferences or customised settings. The user will not be able to switch off these cookies. 

Performance and Analytics  

Purpose - These cookies provide quantitative measures of website visitors. With the usage of these cookies, we are able to count visits and traffic sources to improve the performance of our site. The user will be able to switch these cookies on or off.  

Advertising 

Purpose - These cookies are used by advertising companies to serve ads that are relevant to your interests. The user will be able to switch these cookies on or off. 

You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please see the help menu in your internet browser. You can switch off Cookies at any time, however, you may lose any information that enables you to access the Website more quickly and efficiently.

You can choose to delete Cookies at any time; however, you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.

Changes to this Privacy Policy

We may update this policy from time to time. Changes will be posted on our website with an updated “Last Updated” date. Significant changes may be communicated to you directly.

 

Contact Information

For questions, concerns, or complaints regarding this Privacy Policy, please contact us at:

  • Email: info@arquebus.eu

  • Address: 19a Leonardo da Vincilaan, Machelen, Vlaams Gewest, 1831, Belgium

 

General

You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

This Agreement will be governed by and interpreted according to the law of the European Union and Belgium. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the European and Belgian courts.